Shipping Destinations:

• Stone Products Unlimited, Inc. ships to all 50 states. For shipments to Hawaii or Alaska, please reach out to orderdesk@spui.net for a freight quote.

Lead Times and Delivery Estimates:

• All lead times, ship dates, and delivery dates provided are estimates only. Typically, we ship orders within 5 business days of approval.
• Transit times are also estimates, and we cannot guarantee delivery as we contract through outside carriers.

Factors Affecting Delays:

• Difficult-to-reach addresses such as narrow streets, slopes, low-hanging trees, or ferry crossings may cause delays in shipping.
• Communicate any potential challenges to our customer service team at orderdesk@spui.net. Failure to do so may result in additional charges or the need to pick up the product from the carrier's terminal.

Holding Shipments:

• We do not accommodate holds for shipments for end-user clients. 
• For B2B clients, we can hold shipments for up to 30 days from the PO date free of charge. 
• For Pre-Pay customers, we will need payment immediately in order to allocate inventory. For customers on terms, we will need payment within two weeks otherwise we will need to deallocate inventory. 
• Materials not picked up after 30 days are subject to a storage fee of $25 per pallet/crate per week.
• After a total of 90 days, if the materials are still not picked up, we will refund the material with a 25% restocking fee.

Will Call Orders:

• Will call orders are available for pickup from our Anaheim, CA facility within 5 business days of placing your order.

Third-Party Carriers:

• We use third-party carriers for all shipments, and we cannot change their policies or fees. Any changes to your order may result in additional charges.

Missed Delivery Appointments:

• If you miss a delivery appointment, the carrier may charge a storage fee. You will be responsible for these fees. 
• Failure to accept delivery may result in the product being returned to us, and you will be charged the freight back plus a 25% restocking fee.

Residential Deliveries:

• All residential deliveries are curbside only and require a signature. It's your responsibility to bring the products into your project for proper storage.

Inspection Upon Arrival:

• Inspect your shipment immediately upon arrival. Any damage must be noted on the bill of lading and reported to claims@spui.net within 72 hours with accompanying photographs.
• Claims reported beyond this window will not be approved.

Damage and Imperfections:

• A small percentage of your tile may arrive damaged, which is why we recommend purchasing overage.
• Understand the difference between actual damage and tile imperfections using our variations guide, samples, and product imagery.
• Variation Disclaimer: Variations are inherent in clay and natural stone products. We assume no responsibility for labor or material claims due to shade variations.

At Stone Products Unlimited, Inc., we strive to provide clear and transparent shipping policies to ensure a positive experience for all our customers. If you have any questions or need further clarification on our policies, please don't hesitate to contact our customer service team.