Order Overage: Ensuring Smooth Installations

Ensuring a seamless and successful tile installation requires careful consideration of various factors, including the addition of an overage to your order. At Stone Products Unlimited, Inc., we prioritize transparency and customer satisfaction, which is why we highly recommend adding an overage of between 10-30% to your order.

Several factors influence the recommended overage percentage:

• Account for Wastage: Wastage typically occurs during cutting, trimming,
  and installation. It's essential to factor in an allowance for wastage
  when calculating your material requirements. Depending on the complexity
  of your project and the type of material being used, wastage can range
  from 5% to 15% or more.
• Grout Space: The space between tiles for grout application is a crucial aspect of installation. Depending on your preferred grout width, a certain amount of extra tile may be needed to accommodate variations in spacing.
• Install Area: The size and complexity of the installation area can impact the amount of wastage during cutting and fitting. Larger areas or areas with intricate layouts may require a higher overage percentage.
• Preferred Selection: Natural stone and other natural materials can vary
  in color, texture, and veining from batch to batch or even within the
  same batch. Many customers prefer to sort through tiles to select those
  with the most desirable patterns or variations. Ordering an overage
  allows for this selection process without risking a shortage of
  materials.
• Future Use: It's recommended to include a small amount of extra
  material, known as "attic stock," to be stored for future repairs or
  replacements. Having extra tiles on hand for future repairs or
  renovations can save time and ensure consistency in materials. It's
  advisable to have a surplus to avoid the inconvenience of searching for
  matching tiles later on.  Keep in mind that material from a quarry today
  may differ from what was available in the past. Additionally, there may
  be variations between different quarries of the same material.
  Typically, attic stock constitutes approximately 10% extra material
  beyond what is needed for the initial installation.
• Avoiding Add-ons: Ordering additional tiles upfront helps prevent the need for small add-on orders, which can be time-consuming and may result in variations in shade or lot.
• Damage during transit:  A small percentage up to 5% of damage may occur
  during transit of the product and to not delay from your project moving
  forward it is important to purchase additional products to keep things
  moving on time.

Before placing your order, we strongly recommend confirming your measurements with your installer to ensure accuracy. It's essential to discuss your specific requirements and any unique considerations with your installer to determine the appropriate overage percentage for your project.

It's important to note that the nominal size of tiles listed may include the suggested grout space, which can impact the actual size of the tile. This discrepancy is standard practice in the industry and ensures that installations meet quality standards.

At Stone Products Unlimited, Inc., we strive to provide comprehensive guidance and support to our customers throughout their projects. If you have any questions or need assistance in determining the appropriate coverage for your order, please don't hesitate to contact our knowledgeable customer service team. Your satisfaction and the success of your project are our top priorities.

Material Inspection: Ensuring Quality and Satisfaction

At Stone Products Unlimited, Inc., we prioritize the satisfaction of our customers by delivering high-quality ceramic, porcelain, and natural stone materials. To ensure that your experience with our products exceeds expectations, we strongly emphasize the importance of inspecting your material as soon as it arrives.

If you've opted for curbside delivery directly to your project site, we recommend having your installer present to assist with the inspection and proper storage of the products. This proactive approach ensures that any discrepancies or issues can be addressed promptly, minimizing disruptions to your project timeline.

Should you encounter any concerns or discrepancies with your order, it's crucial to notify us within 72 hours. Please send an email to claims@spui.net, including detailed photographs and descriptions of the issue. This allows our team to assess the situation thoroughly and take appropriate actions to resolve the matter to your satisfaction.

In the event of visible damage to the pallet upon delivery, we advise rejecting the delivery and noting the damage on the bill of lading. This documentation is essential for processing claims and ensuring that you receive the necessary assistance in resolving any issues with your order.

At Stone Products Unlimited, Inc., we are committed to providing exceptional customer service and standing behind the quality of our products. Your feedback and satisfaction are integral to our success, and we're here to support you every step of the way. If you have any questions or require further assistance regarding material inspection or claims procedures, please don't hesitate to reach out to our dedicated customer support team. We're here to help ensure that your project proceeds smoothly and that you're delighted with the results.

Installation Guidelines

These guidelines are designed to assist you with the successful installation of tiles, mosaics, and trim for floors, walls, and other applications. While offering durability and design versatility, proper installation techniques are crucial for a successful and long-lasting project.

Before You Begin:

• Inspect the Materials: Carefully inspect all tiles, mosaics, and trim pieces for any cracks, chips, or other defects before installation. Do not install any damaged materials.
• Acclimatization: Allow the tiles to acclimate to the room temperature and humidity for at least 48 hours before installation.
• Substrate Preparation: Ensure the substrate (surface to be tiled) is clean, level, flat, structurally sound, and free of dust, grease, oil, or any contaminants. Patch any uneven areas and ensure proper waterproofing for wet areas (floors, showers).
• Mixing Tiles: Tiles can vary considerably, especially if they are variegated and veined. To achieve a more even and visually pleasing result, instruct your installer to mix tiles from different boxes during the installation process. By blending tiles from various boxes, you can distribute the variations in color, texture, and veining across the entire surface, creating a harmonious appearance.
• Pre-Installation Viewing: Before the installation begins, it's advisable to view the material with your installer. This allows you to assess the characteristics of the material and discuss any preferences or concerns regarding its appearance. Viewing the material in person provides an opportunity to identify any unique features or variations that may affect the installation and discuss how to address them effectively.
• Layout and Planning: Dry layout the tiles on a flat surface to create your desired pattern and minimize waste. Number the back of each tile to maintain the layout during installation. Have a thorough discussion with your installer about the layout of the stone prior to installation. Clarify your preferences regarding pattern, orientation, and any specific design elements you wish to incorporate. Providing clear instructions and discussing the layout in detail helps to prevent misunderstandings and ensures that the installation aligns with your vision for the finished surface.
• Choosing the Right Tools: Gather the necessary tools, including a notched trowel, margin trowel, rubber mallet, tile cutter (wet saw recommended for stone), level, sponges, buckets, safety glasses, respirators (for cutting), and recommended setting materials (thin-set mortar, grout, sealer). Consider using a tile leveling system for easier floor installations.

By following these recommendations and collaborating closely with your installer, you can maximize the aesthetic appeal and overall quality of your installation. Effective communication and careful planning are key to achieving the desired results and ensuring your satisfaction with the finished project. If you have any questions or need further guidance, don't hesitate to consult with our experienced team at Stone Products Unlimited, Inc. We're here to help you make informed decisions and create stunning spaces.

Thin-set Mortar Application:

• Select the appropriate thin-set mortar based on the type of material, application (floor vs. wall), and substrate. Follow the manufacturer's recommendations for mixing ratios and water content.
• Using the notched trowel, spread a thin layer of mortar onto the substrate, ensuring complete coverage. The trowel notch size should be appropriate for the size of the tile. Back-buttering is recommended for larger tiles (over 12" x 12") to improve bonding. 
• Spread a thin layer of mortar on the back of the tile with the margin trowel.

Setting the Stone:

• Carefully place the first tile onto the mortar bed, twisting slightly to ensure good contact.
• Use spacers to maintain consistent grout joints (typically 1/16" - 1/8" for walls, 1/8" - 1/4" for floors).
• Tap the tile gently with a rubber mallet to ensure proper adhesion.
• Continuously check for level and plumb using a level.
• Cut tiles using a tile cutter (wet saw recommended for stone and harder porcelain tiles) to fit around obstacles or create desired patterns.

Grouting:

• Allow the thin-set mortar to cure completely according to the manufacturer's instructions before grouting.
• Select a grout color that complements your tile and design. Mix the grout according to the manufacturer's recommendations.
• Using a grout float, diagonally fill the joints between the tiles, pressing the grout firmly to ensure complete fill.
• Remove excess grout with a damp sponge, rinsing frequently. Clean the tile surface with a clean, damp cloth.

Floor Tile Specifics:

• Use a heavy-duty, modified thin-set mortar specifically designed for floor applications.
• Consider using a tile leveling system to ensure a perfectly flat floor surface. These systems typically involve clips and wedges that hold tiles level during drying.

Wall Tile Specifics:

• Depending on the weight and size of the wall tiles, you may need to use a wall adhesive specifically formulated for heavier tiles.

Additional Tips:

• Wear proper safety gear, including gloves, eye protection, and a respirator when cutting stone or handling materials containing chemicals.
• Properly dispose of any scrap tile/stone, installation, or maintenance products discussed herein.
• Always follow the manufacturer’s instructions for products used in installing, sealing, or cleaning your tile.
• Material can vary in color and shade within a single batch. Consider blending tiles from different boxes during installation to achieve a more uniform look.
• For complex installations or large projects, consider hiring a professional tile installer experienced with your materials.

Stone Products Unlimited is not responsible for improper installation of products. Following these guidelines and using qualified professionals will help you achieve a beautiful and long-lasting installation.

Tile Cutting Safety Guidelines

At Stone Products Unlimited, Inc., we prioritize the safety and well-being of our customers and contractors. Cutting tile can produce silica dust, which poses potential health hazards if inhaled. To minimize risks and ensure a safe working environment, we strongly recommend following these tile cutting safety guidelines:

• Wet Cutting Methods: Dry cutting tile produces the highest probability of silica dust and is not recommended. Instead, utilize wet cutting methods whenever possible. Wet cutting helps to suppress dust and minimize airborne particles, reducing the risk of inhalation.
• Ventilation: Ensure adequate ventilation in the work area to keep dust exposure below recommended levels. Proper ventilation helps to disperse airborne particles and maintain a safe working environment.
• Respiratory Protection: Use a properly fitted NIOSH/MSHA approved particulate respirator when cutting tiles for installation or during the removal of installed tile. A respirator helps filter out harmful dust particles, protecting your respiratory system.
• Eye Protection: Wear dust-proof goggles or safety glasses with side shields to shield your eyes from dust and debris generated during cutting. Avoid wearing contact lenses in work areas, as they may absorb irritants.
• Hand Protection: Use cotton or leather work gloves to minimize skin exposure to dust and reduce the risk of cuts while cutting tile. Proper hand protection is essential for maintaining safety during cutting operations.
• Hygiene Practices: Wash your hands thoroughly before eating, drinking, or smoking, and at the end of the work shift, especially after cutting operations. This helps to remove any dust or residue that may have accumulated on your hands during work.

At Stone Products Unlimited, Inc., we're committed to promoting safety and providing resources to help our customers and contractors work safely. If you have any questions or need further guidance on tile cutting safety, please don't hesitate to reach out to our team. Your safety is our top priority.

Grout Color Selection Guidelines

At Stone Products Unlimited, Inc., we understand that selecting the right grout color is an essential part of achieving the perfect finish for your tile installation. While grout color selection ultimately lies with our clients and/or their design professionals, we're here to offer guidance based on our expertise.

• Professional Input: We recommend having your professional tile contractor complete your installation, including the grout portion. Their expertise and experience will ensure a high-quality finish for your project.
• Grout Color Options: When it comes time to select the grout color, ask your contractor to bring all grout color charts from their preferred manufacturers for your review. This will give you a comprehensive selection of options to choose from.
• Lighting Considerations: Choose a time of day when you are most pleased with your space's lighting. This could be natural lighting, installed lighting, or a blend of both. Ensuring optimal lighting conditions will allow you to accurately assess how the grout color complements your tile selection.
• Foolproof Selection: Following these steps will help you make a foolproof grout color selection for any of your Stone Products Unlimited tiles. By involving your professional contractor and considering lighting conditions, you can confidently choose a grout color that enhances the beauty of your tile installation.

At Stone Products Unlimited, Inc., we're committed to providing comprehensive support to our customers throughout their projects. If you have any questions or need further assistance with grout color selection, please don't hesitate to reach out to our team. We're here to ensure that your tile installation meets your expectations and reflects your unique style.

Porcelain Maintenance Guidelines

Routine Care and Cleaning

Regular maintenance and proper cleaning are essential for preserving the beauty and integrity of your porcelain tile surfaces. When it comes to basic cleaning, opt for warm water and mild soap to keep your floors looking their best. Additionally, everyday multipurpose spray cleaners are effective for removing soap scum, hard water deposits, and mildew. However, be cautious and avoid cleaning products that contain acids or harsh chemicals, as they can potentially damage the grout and glazed surfaces of the tile. For heavily soiled areas, consult a stone care professional for cleaning recommendations.

Preventing Stains and Scratches

While porcelain is naturally resistant to scratches, etching, and stains, it's important to exercise care to maintain its pristine appearance. Avoid exposing porcelain surfaces to permanent inks or dyes, as these substances may not be removable. For spills, it's best to wipe them up immediately, even though porcelain is resistant to stains from common food substances like juice, wine, coffee, and more. When working with sharp utensils on porcelain countertops, always use a cutting board to prevent scratches.

Protecting Porcelain Surfaces

For some unglazed porcelain tiles or in high-moisture areas (showers), a penetrating sealer may be recommended. Apply the sealer following the manufacturer's instructions. Unlike natural stone, porcelain does not generally require sealing. While porcelain itself doesn't require sealing, cementitious grouts should be sealed after installation using a penetrating/impregnating sealer. On the other hand, epoxy grout is naturally resistant to spills, stains, and moisture and doesn't require additional sealing. To remove sealers, waxes, or other floor finishes from porcelain tile or countertops, a tile sealer and adhesive remover can be used, ensuring to test a small area first to avoid any adverse effects.

Grout Care

Grout requires specialized cleaning and maintenance to prevent dirt buildup and darkening over time. After installation, cover the new installation with brown paper to protect it from debris and moisture during any remaining construction. To remove haze left on the tile surface after grouting, use a sulfamic acid-based grout haze cleaner, ensuring the grout has cured for 12-24 hours before cleaning.

Ceramic Maintenance Guidelines

Routine Care and Cleaning

For glazed tile products, routine cleaning is essential to maintain their beauty and longevity. Opt for an all-purpose, low VOC, household or commercial cleaner that is compatible with grout joints. Ensure the chosen product is safe for regular use and designed to remove soap scum, hard water deposits, and mildew from wall tile areas in residential baths and showers. Apply the cleaner using a cotton mop, cloth, sponge, or non-metallic brush, then rinse the area with clean water and thoroughly dry it. Avoid cleaners containing harsh chemicals or acids, as these can damage both the grout and the glazed surface of the tile.

Regular dust mopping, sweeping, or vacuuming is recommended before using liquid cleaning products to remove loose dirt and debris. Regularly wipe up spills to prevent staining.

For unglazed tile, use concentrated tile cleaners with a neutral pH for safe and effective regular cleaning. These cleaners are ideal for removing grease, oils, and normal spills from unglazed products. Choose a product that suits the application, traffic volume, and specific use of the tile, ensuring compatibility with the grout.

For heavily soiled areas, consult a stone care professional for cleaning recommendations.

Removal of Sealers, Waxes, and Floor Finishes

Glazed ceramic tile typically does not require sealing, but it's advisable to seal the grout to protect it from stains and moisture penetration. Cementitious grouts should be sealed after installation using a penetrating/impregnating sealer. On the other hand, epoxy grout is naturally resistant to spills, stains, and moisture and doesn't require additional sealing.

If you need to remove a topical sealer or floor wax from ceramic tile surfaces, use a tile sealer and adhesive remover. Before proceeding, conduct a small test in an inconspicuous area to ensure compatibility. Apply the remover generously to a manageable area and allow it to soften the coating or residue without drying. If necessary, gently agitate the area with a white nylon scrub pad. Wipe away the softened residue with a cotton towel or sponge, then rinse the area thoroughly with clean water. Avoid using ceramic sealer removers on natural stone products, as they may cause damage.

Grout Care

Grout requires specialized cleaning and maintenance to prevent dirt buildup and darkening over time. After installation, cover the new installation with brown paper to protect it from debris and moisture during any remaining construction. To remove haze left on the tile surface after grouting, use a sulfamic acid-based grout haze cleaner, ensuring the grout has cured for 12-24 hours before cleaning.

Natural Stone Guide

The main difference between natural stone and manufactured stone lies in their origin and composition:

Natural Stone: Natural stone is formed through natural geological processes over millions of years. It is created when minerals consolidate into solid formations. There are three main classes of natural stone: sedimentary, metamorphic, and igneous.

• Sedimentary stone is formed from amalgamated mineral deposits on the ocean floor or other bodies of surface water, which fuse together under heat and pressure.
• Metamorphic stone undergoes transformation into another type of stone due to heat, pressure, and mineral deposits.
• Igneous stone is formed when liquid and gas minerals permeate volcanic magma, cooling and hardening to create stone.

Manufactured stone, also known as engineered or synthetic stone, is man-made. It is typically composed of a mixture of natural stone aggregates, resins, and pigments.

• Manufactured stone is produced in factories using molds to replicate the appearance of natural stone.

Natural Stone Characteristics:

• Uniqueness: Natural stone is inherently unique, with each block and slab displaying distinct variations in color, texture, and veining.
• Variety: Natural stone offers a wide range of options in terms of color, pattern, and texture, providing endless design possibilities.
• Character: The natural variations in appearance give natural stone a sense of character and authenticity that cannot be replicated by manufactured stone.

In summary, natural stone is formed naturally over time and possesses unique variations while manufactured stone is artificially produced to mimic the appearance of natural stone. Each option has its advantages and is suitable for different applications depending on aesthetic preferences, budget considerations, and project requirements.

Natural Stone Maintenance Guidelines

Routine Care and Cleaning

Sweep your natural stone floor frequently using a clean, non-treated, dry dust mop to remove loose dirt, dust, and debris. Regular mopping with a damp mop or cloth can also help keep the surface clean and free of grime. To maintain the beauty and integrity of natural stone, it's essential to clean them regularly with neutral cleaners specifically formulated for stone surfaces. These cleaners are pH-neutral and concentrated, ensuring they won't affect existing sealers or coatings. Avoid cleaners containing acids or bleach, as these can cause etching and damage to many types of natural stone. Apply the cleaner diluted with water according to the manufacturer's instructions using a sponge or spray bottle. Allow the solution to penetrate the stone for the recommended time, then agitate with a sponge or soft bristle brush. Remove the dirty solution with a clean sponge and buff the surface dry. Some textured stones may require alternative cleaning methods or additional procedures. Refrain from using vacuum cleaners that are worn, as the metal or plastic attachments and wheels may scratch the surface of your natural stone floor. Opt for vacuum cleaners with soft bristles or brushes designed for use on hard surfaces to prevent scratching and damage.

Preventive Measures

Sand, dirt, and grit are abrasive and can cause damage to natural stone surfaces. Place mats or area rugs inside and outside entrances to minimize the tracking of these abrasive materials onto your floor. Ensure that the underside of mats or rugs is non-slip to prevent accidents. It typically takes about eight steps on a floor surface to remove sand or dirt from the bottom of shoes, so the placement of mats or rugs is crucial for minimizing abrasive particles on your floor.

Heavy-Duty Stone Cleaning

For deep cleaning needs, such as removing dirt, grease, grime, and waxes, a heavy-duty stone cleaner and degreaser is necessary. These concentrated products are designed to effectively clean the stone without causing damage. Apply the solution as directed by the manufacturer, allowing it to dwell for the specified time before agitating and removing with a sponge or brush. Change the cleaning solution every 100 square feet to prevent reintroducing dirty water. Thoroughly rinse the area with clean water and ensure the surface is dried promptly to prevent water damage.

Prevent Staining

Clean spills promptly to prevent staining, particularly on light-colored and porous stone like limestone and sandstone.. Use a clean, damp cloth or sponge to blot up spills immediately, preventing them from seeping into the stone and causing stains. Avoid wiping spills, as this can spread the liquid and potentially drive it deeper into the stone pores. When serving food or drinks on a stone bar, table, or countertop, use coasters or napkins to provide a protective barrier between the surface and potentially staining agents. Beverages such as soft drinks, coffee, tea, and fruit juices contain mild acids that can etch the polished surface of stone and cause staining. Promptly wipe up any spills with mild soap and warm water to prevent etching and staining.

Stain Removal

In cases of stains or grout haze, a stone-specific poultice can be used. Poultice is a clay-based cleaning powder that absorbs stains and haze from polished and unpolished natural stone. The efficacy of the poultice depends on the nature and age of the stain. Note that poultice application may dull the shine of polished stone, requiring the use of a stone polish to restore its natural luster.

Sealing

Most natural stones are porous and readily absorb liquids, making them susceptible to staining. Use a high-quality penetrating sealer specifically designed for natural stone to create a protective barrier that helps prevent liquids from penetrating the surface. Follow the manufacturer's instructions for application and reapplication to ensure continued protection and optimal performance of your natural stone surfaces. Sealers gradually wear down over time due to normal use and exposure to abrasion. Periodic reapplication of the sealer is necessary to maintain its effectiveness and restore the original luster of the stone surface. The frequency of reapplication depends on factors such as the type of sealer used, the level of usage, and the specific characteristics of the stone. Some sealers may alter the appearance of the stone surface, so it's advisable to test the sealer on a small, inconspicuous area before applying it to the entire surface.

Restoration

For damaged or worn natural stone, it's advisable to enlist the services of a professional stone restoration company. They can assess the damage and implement appropriate restoration techniques to revitalize the stone's appearance and integrity.

Acid Sensitivity

Natural stones, particularly calcium carbonate-based stones like marble and limestone, are sensitive to acids and can etch upon contact with acidic substances. Exercise caution when using acidic cleaners or placing acidic items directly on stone surfaces to prevent etching.

Lot Specific Issues

Natural stone products vary due to their origin from nature. Purchase adequate quantities of stone at the beginning of a project to ensure consistency, as it can be challenging to match stone from different lots. It's recommended to purchase a 10% overage to accommodate any variations.

Translucence

Some white or lightly colored marbles and onyxes may exhibit translucence due to their crystal structure. This characteristic can add aesthetic appeal to the stone and is not considered a defect.

Mixing Types of Materials

While mixing different types of stones can create visually appealing designs, it can also pose challenges in terms of wear and maintenance, especially in outdoor applications. Consider the different properties and maintenance requirements of each stone type when mixing materials to ensure long-term durability and aesthetics.

Natural Stone Maintenance Guidelines in Wet Areas

Caring for natural stone in wet areas, such as bathrooms, requires specific attention to prevent soap scum buildup and maintain the beauty of the stone surfaces. Here are some essential care tips:

• Use a Squeegee: After each use, use a squeegee to remove excess water from the natural stone surfaces. This helps prevent water spots and soap scum buildup, particularly in areas prone to moisture.
• Clean Regularly: Clean the natural stone surfaces regularly using a non-acidic soap scum remover specifically designed for use on natural stone. These products are available at retail stores or your local tile and stone dealer. Avoid using harsh or acidic cleaners, as they can damage the stone surface and degrade the sealer, leading to potential staining and etching.
• Gentle Cleaning Techniques: When cleaning natural stone in wet areas, use gentle cleaning techniques to avoid scratching or damaging the surface. Use a soft cloth or sponge to apply the soap scum remover, and gently scrub the surface in circular motions to lift away dirt and residue.
• Rinse Thoroughly: After cleaning, rinse the natural stone surfaces thoroughly with clean water to remove any remaining soap residue or cleaner. Ensure that all cleaning products are completely removed from the surface to prevent buildup and potential damage to the stone.
• Preventive Measures: Consider installing a high-quality sealer on the natural stone surfaces in wet areas to provide additional protection against moisture and staining. Use mats or rugs in front of sinks, showers, and bathtubs to absorb excess water and prevent water from pooling on the stone surfaces.

By following these care tips and implementing preventive measures, you can effectively maintain the beauty and integrity of your natural stone surfaces in wet areas. If you have any questions or need further guidance on caring for your natural stone, don't hesitate to reach out to our team at Stone Products Unlimited, Inc. We're here to provide expert advice and support to help you preserve the beauty of your stone surfaces for years to come.

DISCLAIMER

Stone Products Unlimited, Inc. provides this information as a guide only. Always contact the manufacturer directly for proper handling instructions, application instructions, and warnings concerning potential health hazards associated with any product.